When my 21 year old son passed due to an auto accident in February, I had no idea how to set up services and what options I had. I called James J. Terry Funeral Home and Jenn was wonderful! She explained our options and referred us to Northwood Cemetary. All of the staff was so friendly and compassionate. Jenn was my rock through the whole process as I was still in disbelief that my son was gone and could not make many of the needed decisions. Jenn was very creative and had wonderful ideas to make my son's funeral exactly how he would have wanted it. Jenn definitely went above and beyond what was expected. Jenn was so kind and compassionate. She treated us like family, not just a client needing services. My family is very grateful for the staff and Jenn.